10% Discount On Orders of $100 Or More
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Customer Service

What is the minimum order requirement? [Back To Top]

We are current requiring a minimum order of $20. If you would like to order less, our cart will add the remaining amount to make your total at least $20.00.

How long will my order take to get to me? [Back To Top]

  • Most website orders are processed and shipped on the same or next business day after they are received, depending on product availability.
  • Most phone orders placed before 12 PM PST are shipped on the same day they are received, depending on product availability.
  • Most shipping times vary depending on the state you live in and your choice of delivery (Ground, 2nd Day Air, etc.). Orders can take up to 8 business days to reach customers on the East Coast.

How much will shipping cost? [Back To Top]
Shipping is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for an item, you can click '"Check Shipping Option" in the bottom right hand corner of the shopping cart.

How do I place an order online? [Back To Top]
Ordering online is simple and fast with BungeeCo.com. As you're browsing through the products, when you see something you like, simply click on the button 'Buy Now'. Once you have clicked this button you will be redirected to your shopping cart. The shopping cart page will show everything you've ordered. If you'd like to continue browsing the online site then just click the box that says "Continue Shopping" in the lower right hand corner of the page. Once you have added all the items you'd like to your shopping cart, click the "Checkout" button. You will then be redirected to the login page. After you have confirmed the information, your order will be placed and you will receive an e-mail confirmation.

What other ways can I place an order? [Back To Top]

  • Place your order by phone
    We have friendly customer service representatives waiting to help you with your order. Call us toll free at 800-286-4331. We can answer any questions you have, and make sure that your order is processed and delivered to you with the greatest care and quality.
  • Place your order by fax
    You can fax in your order anytime to our toll free fax number: 800-591-0993. Simply add items to your cart as if you were making an online purchase, and select "Pay by Fax (Printable Order Form)". Complete your order and you will receive an order form that you can print and fax to the number above.
  • Mail in your order
    You can mail your order to us anytime to the following address:
    The Original Bungee Co
    1178 Grove Street Unit B
    Anaheim, CA 92806

Please note your billing, shipping address, and your payment options. If you are sending a check, please enclose driver’s license number for verification. You can also mail in a money order or cashiers check. You can also pay by credit or debit card by writing the card number and expiration date on your order form.

What guarantee do I have that I will be happy with my order? [Back To Top]
We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your purchase that you can tell someone about us. All items are double checked before they are shipped to you to be certain that you are only getting the highest quality product. If you are unhappy with your purchase for any reason at all, you can return it for a full refund or exchange: whichever you choose.

All returns must be undamaged and returned within 30 days of your purchase for a complete refund. Items must not be used, soiled or laundered.

How do I change or cancel an order? [Back To Top]
Whenever you need to change or cancel an order, please call our offices at 800-286-4331. Tell one of the representatives what you would like to change, or if you would like to cancel the order. They will look up your order and process the change for you. Make sure you call before 1PM PST on the day that you place your order to make any changes or to cancel; because after that time UPS may have already picked up your package.

How can I place an order without using my credit card? [Back To Top]
There are other payment options available at the Online Shop using which you can use to pay for an order. Select the option most suitable to you in the "Payment Method" area. For example, if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department at 800-286-4331.